In compliance with the duty of information in remote contracts established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, in its last revision, in effect since March 29, 2014, the information reflected in this document is made known to the consumer.
Online purchase process
The validation of an order on our website implies knowledge and acceptance of the conditions of use and purchase as expressed on this page.
After completing the purchase, the customer will receive an email with the registration of their order within a period of less than 24 hours. If you don’t receive it, check your spam folder or your server’s policy for blacklist emails.
The prices shown on our website always include 21% VAT. in Spain.
Our customer service department has an after-sales service to solve any problem with our website and a certification and verification service, through which we try to offer fast and efficient service to our customers. If you have any questions about using vertical, please contact us at email@example.com and we will do our best to resolve it.
Due to the nature of the blockchain, certifications can take several minutes to confirm. If for any reason your blockchain registration fails, please contact us at firstname.lastname@example.org informing us the title of the failed transactio, and we will proceed to make a refund of the credit used as soon as possible.
The customer has up to 14 calendar days to withdraw from any purchase made on this website. If more than 14 days have elapsed since your purchase, there is no longer the possibility of withdrawal, and you must request a refund.
To request withdrawal, send us an e-mail to email@example.com informing us of your name, ID number or other identification document used in the registration process, username and order number. We will proceed to refund the entire amount paid in up to 14 calendar days using the same means of payment used by you for the initial transaction.
As a consequence of the withdrawal, we will deduct the respective amount of credits from your account.
In accordance with current regulations, customers have up to 30 calendar days to request a refund of their credit purchases. If more than 30 days have elapsed since your purchase or if part of the credits of the purchased pack have been consumed, you will not be entitled to a refund of any kind (neither total nor partial). Credits given away when signing up to the vertical website are not refundable in any way.
To request a refund of purchased credits, send us an e-mail to firstname.lastname@example.org us of your name, ID number or other identification document used in the registration process, username and order number. We’ll process it as soon as possible, returning the entire amount paid within 14 calendar days by the same means of payment used for the initial transaction and deducting the respective amount of credits from your account.
vertical is a trademark of iCommunity Labs & Tech S.L.
Calle Colmenares, 3 – Bajo D,
e-mail address: email@example.com